Privacy Policy
inRole AI Chatbot · Last updated July 25, 2026
This policy explains what the inRole AI Chatbot app (the "App") collects, why, who else processes it, how long we keep it, and how you can get it deleted. It applies to the App and to the accounts created in it. Controller: inRole AI. Contact: privacy@inrole.ai.
Contents
1. What we collect
Account data
- Your email address, and the identifier returned by Sign in with Apple or Google if you use them. If you use Apple's private relay address, that is what we store.
- An optional nickname and optional custom instructions you set in Settings.
- Sign-in metadata: session tokens, IP address and device/user-agent information, used for security and abuse prevention.
Content you create
- Your messages and the assistant's replies, organised into chats and projects.
- Files and photos you upload, and images, videos and documents generated for you. Media is stored on our object storage and delivered through our CDN.
- "Memory": short facts extracted from your conversations so the assistant can be useful later (for example, your preferred language or your job). You can view, correct and delete these, or ask the assistant to forget them.
Usage and technical data
- Which models and tools you used, token and credit consumption, timestamps, error and crash diagnostics.
- App version, device model and operating system version, language and locale.
Purchases
- Subscription and credit purchase status received from Apple (product identifier, transaction identifier, renewal and expiry dates). We never receive your card number — payments are handled entirely by Apple.
Location — only if you allow it
- If you ask for nearby places and grant permission, the App sends your approximate coordinates with that single request so results are relevant. We do not track your location in the background and do not build a location history.
2. How we use it
- To run the service — send your request to the selected model, return the answer, store your chats and files so you can come back to them.
- To personalise — apply your memory facts, custom instructions, language and chosen model.
- To bill correctly — grant plan allowances, track credit consumption, apply purchases and refunds.
- For safety — apply content filters, rate limits and anti-abuse checks; review reported content.
- For support — answer your messages and investigate problems you report.
- To improve the App — aggregate, non-identifying statistics about which features and models are used and where errors occur.
- To comply with the law — keep transaction records and respond to lawful requests.
We do not sell your personal data, and we do not use your conversations to train our own models or to target advertising at you.
3. AI providers and other processors
To produce a response, the App sends the necessary content — your message, relevant chat history, and any file or image you attached — to the provider of the model you selected. These providers act as our processors under their own security and confidentiality terms. Depending on the feature and model, they include:
- Model providers for chat, image, video and speech generation, including OpenAI, Anthropic, Google, xAI, DeepSeek, Mistral and aggregators such as OpenRouter.
- Web search and page retrieval providers, when you ask a question that needs fresh information from the internet.
- Document and image understanding providers, when you upload a file that must be read or recognised.
- Cloud infrastructure: our servers, database, object storage and CDN, plus a vector database used to store memory embeddings.
- Apple, for in-app purchases and subscription status.
We send the minimum needed for the feature to work, and requests are made under our account rather than under your identity. We do not attach your email address or account identifiers to the content we send to model providers.
4. Legal bases (EEA/UK)
- Performance of a contract — creating your account, running chats and tools, processing purchases.
- Legitimate interests — security, abuse prevention, debugging, aggregate product analytics.
- Consent — optional location access, and any optional feature that asks for permission. You can withdraw consent at any time in your device settings.
- Legal obligation — tax, accounting and responses to lawful requests.
5. When we share data
We share personal data only with the processors described above, and:
- with authorities or legal counsel when required by law or to establish, exercise or defend legal claims;
- to protect the rights, safety or property of users or the public — for example, reporting child sexual abuse material to the competent authorities;
- with a successor entity in the event of a merger, acquisition or asset sale, under the same commitments as this policy.
6. How long we keep it
- Chats, files and generated media — until you delete them or delete your account.
- Memory facts — until you delete them, or ask the assistant to forget them.
- Account and sign-in records — for the life of the account; security logs are kept for a limited period (typically up to 12 months).
- Purchase and transaction records — for the period required by tax and accounting law, even after account deletion.
- Backups — deleted data may persist in encrypted backups for a short rotation period before being overwritten.
7. Your rights
Depending on where you live, you have the right to access your data, correct it, delete it, restrict or object to processing, receive a copy in a portable format, and withdraw consent. If you are in California, you also have the right not to be discriminated against for exercising these rights; note that we do not sell or share personal information for cross-context behavioural advertising.
To exercise any of these rights, write to privacy@inrole.ai from the email address associated with your account. We respond within 30 days. You also have the right to complain to your local data protection authority.
8. Deleting your account and data
- Individual chats and files can be deleted at any time inside the App.
- To delete the whole account, open Settings → Delete account in the App. The request is queued for processing, and your account, chats, memory and generated media are deleted, except for records we must keep by law (see Retention).
- If you prefer, email privacy@inrole.ai from your account address and we will process the deletion.
- Deleting your account does not cancel an Apple subscription — cancel it in Settings → your Apple Account → Subscriptions.
9. Children
The App is not intended for children under 13, or under the age of digital consent in your country if it is higher. We do not knowingly collect personal data from children below that age. If you believe a child has created an account, write to privacy@inrole.ai and we will delete the account and its data.
10. Security
All traffic between the App and our servers is encrypted with TLS. Sessions use secure, HTTP-only cookies or tokens; access to production systems is restricted and logged; media is served from storage that is not publicly enumerable. No system is perfectly secure, so please use a secure sign-in method and tell us promptly at privacy@inrole.ai if you suspect unauthorised access.
11. International transfers
Our infrastructure and our model providers are located in several countries, including the United States. When data leaves the European Economic Area or the United Kingdom, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses, or on the provider's certification under an approved data-transfer framework.
12. Tracking and analytics
The App does not use third-party advertising SDKs and does not track you across apps or websites for advertising purposes, so it does not ask for App Tracking Transparency permission. We use our own server-side logs and aggregate counters to understand feature usage and diagnose errors. Our website at inrole.ai uses cookies necessary for sign-in and, where applicable, analytics with your consent.
13. Changes
If we change this policy we update the date at the top of the page, and for material changes we notify you in the App before they take effect.
14. Contact
Privacy and data requests: privacy@inrole.ai
Everything else: info@inrole.ai
See also our Terms of Use.