Support
inRole AI Chatbot · We usually reply within 1–2 business days
Need help with the inRole AI Chatbot app? Email us at info@inrole.ai from any address — or from the email associated with your account for account-specific questions. Below are quick answers to the most common issues.
Quick help
1. Contact us
- General support: info@inrole.ai
- Privacy and data requests: privacy@inrole.ai
Please include your account email and, if relevant, a screenshot of the problem — it speeds things up a lot.
2. Manage or cancel a subscription
Subscriptions are billed and managed by Apple, not by us, so they are controlled from your device:
- Open Settings → your name (Apple Account) → Subscriptions on your iPhone.
- Select inRole AI Chatbot and choose a different plan, or tap Cancel Subscription.
- After cancelling, the plan stays active until the end of the paid period, then the account returns to the free plan. Credits you already received stay on your balance.
Deleting the app does not cancel a subscription — always cancel it in Settings → Subscriptions.
3. Purchases, credits and refunds
- Purchase not showing up? Make sure you are signed in to the same account in the App, then reopen the App — your balance syncs automatically. If it still hasn't arrived, email us with your account email and the App Store receipt.
- Credits are the App's internal currency: plans add credits every month and every day, credit packs add them instantly, and every AI request spends them depending on the model used. Your balance and history are shown in the App.
- Refunds for App Store purchases are handled by Apple: go to reportaproblem.apple.com, sign in and select the purchase.
4. Sign-in problems
- We send a 6-digit code to your email — if it doesn't arrive within a couple of minutes, check the spam folder and make sure the address is typed correctly.
- Sign in with Apple and Google are also supported; use the same method each time to land in the same account.
- Still locked out? Email info@inrole.ai and we'll sort it out.
5. Delete your account
- In the App, open Settings → Delete account. Your account, chats, memory and generated media are deleted, except records we must keep by law.
- You can also request deletion by email: privacy@inrole.ai from your account address.
- Remember to cancel an active subscription separately (see above) — deleting the account does not stop Apple billing.
6. Privacy requests
To access, correct, export or delete your data, write to privacy@inrole.ai. Details on what we collect and how it is processed are in the Privacy Policy; the rules of using the App are in the Terms of Use.